Help stop the spread of Coronavirus and ensure we all stay healthy
Call your GP for advice or call the Coronavirus Health Information Line on 1800 020 080.
Please only attend the rooms if you are well, have not tested positive for Coronavirus, or been exposed to anyone in the last 14 days, who has tested positive or returned from overseas. Check lastest Government guidelines.
UPDATE 4pm 12th February 2021 – 5 day Melbourne Lockdown (now finished)
Your health care is an essential service so the Centre will remain open as our doctors continue to work.
All patients will be contacted if there is a change to appointments. Please make sure your current phone number details. PATIENTS ONLY should attend appointments. Please do not attend the clinic if you are unwell or have been exposed to the coronavirus.
UPDATE 1st February 2021
Do I need to wear a mask at Williamstown Specialist Centre?
A common question we get asked is whether visitors still need to wear a mask at the Centre? The answer is yes, unless you have a valid exemption. Due to the design of the building and consulting rooms and the amount of people who may be visiting the rooms; social distancing is not always possible. Also being a medical/pathology centre, the type of people visiting us includes the elderly and many who have pre-existing medical conditions that make them vulnerable to contracting the virus. Please ensure you bring a mask with you.
UPDATE 2nd August 2020
Stage 4 restriction key points for health care:
- You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care. Your doctor or health care professional can provide advice on how to stay safe.
- You can leave home to care for a sick or elderly relative. If you are providing care for someone you should try to keep 1.5 metres between you when you can. Wear a face covering.
- You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.
- At the centre we are limiting our staff to skeleton staff only.
- Please if you are attending the clinic for an appointment do not bring family members only a carer and only if absolutely necessary for disability or comprehension issues. If this is not possible let us know.
UPDATE 23rd July 2020
All Melbourne Metro areas and Mitchell Shire have now been given a directive by the Victorian Government to wear face masks or scarfs when not at home making this compulsory when in public and around others.
Excluding those exempt, anyone refusing to wear a mask on our premises will be politely asked to leave. You are exempt from wearing a face covering if you have a medical reason, under 12 years of age, have a professional reason or if it’s just not practical due to a disability or condition.
Hand hygiene and temperature check
There is an automatic sanitiser (hygiene) stand at reception for patient use. All persons arriving at the centre will be asked to sanitise their hands and to have their temperature checked via an infrared non-contact thermometre (which is done by pointing at the forehead).
“Normal” body temperature can range from 36.1°C to 37.2°C. A temperature over 38°C most often means a person has a fever caused by an infection or illness. If a person has a reading of 38°C or higher, they will be refused entry and all companions will be politely asked to leave the premises. If this happens it is strongly advised to get COVID-19 tested and seek advice by calling the coronavirus hotline.
*Protective screens are now at reception and in the consulting rooms. To avoid spreading the Coronavirus please wear your mask at all times and be mindful by standing behind protective screens when communicating with the doctors and reception staff.
UPDATE 20th May 2020
Protective sneeze screens have now been installed at reception, this helps with protection from airborne transmission of viruses between patients and staff.
At Williamstown Specialist Centre you can rest assured that our centre is complying with current health procedures. All common areas, including consulting rooms and waiting rooms, are regularly disinfected and social distancing measures have been implemented.
- We now have screens at reception and in the consulting rooms
- Attend the rooms ONLY if you are well.
- Please be mindful of social distancing whilst attending the centre.
- If possible please attend on your own.
We understand that sometimes you will need a carer or interpreter and that is fine
- Hand sanitiser is available at reception
- You will find our staff and doctors wearing PPE, personal protection equipment during consulting clinics when appropriate.
- We ask that you wear a mask at the centre
- We advise everyone to practice respiratory hygiene; sneeze in your elbow or use a tissue and bin it immediately, wash hands or use hand sanitiser immediately
Most of our doctors are currently offering telehealth and telephone appointments for some review patients who fall in the at-risk category or are unwell. Unfortunately new patients and some patients, due to the nature of their appointment, do need to come in person. If you are a patient and are not sure, feel free to call us 03 93972111 and we will check with your specialist for you. We may just need to reschedule your appointment to a later date.
Some of our specialists are still working at the rooms and some, for obvious reasons are currently not working at the rooms but due to come back to the rooms in the near future. We will let patients know asap when this is happening.
Click here for hygiene hints